Questions or Problems?

We have shipped thousands of plants safely to their destinations; however， please send us a picture of your plant(s) within 48 hours of arrival if you have any questions or problems. We can then assess for our Live Delivery Guarantee.

Dead Leaves?

A few leaves may die during shipping. No fear! It's still healthy and will grow new leaves. Trim old growth and repot into a larger pot to encourage new growth.

Cold Weather Shipping

We don’t advise shipping in freezing temperatures. Please ensure temperature lows in your area aren't under 35℉ when you order. If they are that low， just email us and we will be happy to hold your order. Also， make sure to track your package closely and retrieve it as soon as it arrives. We insulate packages bound for cold destinations. We do not， however， use heat packs.